Our terms and conditions are set out below. The continued use of this website and any order placed using it will be subject to these terms and conditions. If you disagree with the terms and conditions you should not use our website. We reserve the right to amend these terms and conditions from time to time without prior notice. Please read the terms and conditions carefully before ordering.
If you have any questions about any aspect of this website, please contact us firstname.lastname@example.org
All correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:
- we will acknowledge correspondence within 5 working days
- we will aim to resolve all issues within 2 weeks from initial date of communication.
- we will keep you fully informed during this process
Please note, the following Terms and Conditions do not affect your statutory rights as a consumer, as required by the Which? Web Traders Code of Practice.
Subject to errors, all the information and prices on this website are correct at time of order. If we need to change the cost of your order, we will contact you by email to confirm that you want to continue. You can, of course, cancel the order if you wish.
This website must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access or disrupting the network or website or causing interference and enjoyment of the site for other users.
We do not warrant or represent:
- the completeness or accuracy of the information published on our website;
- that the material on the website is up to date; or
- that the website or any service on the website will remain available.
We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
Every effort has been made to ensure descriptions, images, prices and product specifications are correct. We reserve the right to alter descriptions and specifications of products or remove them from the website without prior notice.
Placing an Order
By placing an order you will have been deemed to have read, understood and agreed to be bound by these terms and conditions.
The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out below.
To enter into a contract through our website to purchase products from us, the following steps must be taken:
- you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;
- you must select your preferred method of delivery and payment and confirm your order;
- you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; we will then send you an email order confirmation.
You will have the opportunity to identify and correct input errors prior to making your order by reviewing your order at the checkout.
Payment & Security
Prices are inclusive of VAT (where applicable) at the correct rate.
We reserve the right to amend our prices without prior notice.
Prices listed exclude a delivery charge. Postage and packaging charges will be notified to you and added at Checkout before the contract of sale comes into force. For the avoidance of doubt, we will not be liable for any export or import duties, taxes etc. arising as a result of the products being sent to a destination outside the United Kingdom.
Unless by prior arrangement, ie our invoicing for schools service, no goods will be transferred until paid for in full.
PayPal is designed from the ground up to be a safer way to send money online. PayPal doesn’t expose or sell your financial information to merchants. You can pay with your debit or credit card through Paypal’s secure payment gateway.
The Book Nook takes security seriously. We use the latest SSL (Secure Sockets Layer) software encryption technology. This means that information passed between your computer and our Web site cannot be accessed by anybody other than us. Your name and address will be held on the servers but your payment card details will not. Once payment card details have been validated and approved these will be deleted.
Due to changes in VAT laws there may be additional tax charges on orders being sent to Europe. These charges are to be paid by the customer before receipt of goods.
You can cancel your order at any time up to seven working days after the day of delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own expense. This excludes personalised items unless they are faulty. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
We guarantee your satisfaction and will replace or refund any item that does not meet your expectation or is damaged, within 30 days from receipt of goods. We would ask, however, that should you receive damaged goods you contact us, using details in our CONTACT US page, within 24 hours of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order if you are not satisfied with the goods you received.
We reserve the right not to sell to trade customers for re-sale purposes.
Sometimes this website may be unavailable as we perform maintenance work. We aim to minimise such downtime, but cannot guarantee that the site will be available at any given time.
To the full extent permitted by law, you agree that neither this company, nor its directors, partners or employees are liable for any damages arising out of use or in connection with the content, information, materials or products of this website.
We do not accept any liability for direct or indirect damages, any loss of data, income or profit or damage to property and third party claims, from the use of this site. However we do not limit our liability for death or personal injury, if it arises as a result of our negligence.
There will be no contract of any kind between you and us unless and until we actually inform you that the goods are available. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we inform you that the goods are available (and not before), a contract will be made between you and us.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England, Wales or Scotland.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.